Frequently Asked Questions
Everything you need to know about your Secretlab experience.
How long does shipping take for Secretlab chairs?
In-stock items typically ship within 1 to 2 business days. Delivery times vary by location but generally take 3 to 7 business days within the contiguous United States.
What is the return policy for Secretlab products?
We offer a 49-day return policy for all Secretlab products. Items must be in their original packaging and in like-new condition to qualify for a refund, excluding shipping fees.
Do Secretlab chairs come with a warranty?
Yes, all Secretlab chairs come with a 3-year limited warranty, which can be extended to 5 years through our Extended Warranty Program at no additional cost.
Does Secretlab offer assembly services?
While our chairs are designed for easy self-assembly with included tools and guides, we do offer professional assembly services in select regions via our third-party partners.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for qualifying customers.
How do I clean and maintain my Secretlab upholstery?
We recommend using Secretlab specialized fabric or leather cleaners. For general maintenance, use a damp microfiber cloth to wipe down surfaces and avoid harsh household chemicals.